Worldwide Free Shipping
Shopping with FlightPoint, you get Free Shipping to your door in any part of the world for all orders placed on the website.
You will get your orders via Priority Mail service.
The common delivery times vary around 7 – 20 days. You will also get a tracking number to follow the delivery progress via our built-in tracking system, or any other system of your choice.
For more specific information regarding delivery times to your country, please visit this page.
Shopping From Ukraine?
FlightPoint is based in Ukraine.
If you are also from Ukraine and wish to get some of our products, please contact us directly.
You will get the best deal with domestic shipping via Nova Poshta, cash-on-delivery, etc.
Payments
You can place an order with the FlightPoint website using your credit card.
At the moment, only payment cards are accepted.
If you wish to pay via PayPal or Direct Bank Transfer, please contact us for assistance.
Order Processing Time
The common processing time for orders placed through the website is 1-4 days.
For the pre-order and backorder items, please refer to the processing time indicated on the product page.
You’ll be provided with the tracking number for each order if no other option is specified.
If you are from US our online store may apply an additional tax on checkout. If you wish to get rid of this tax, email us to get a manual invoice instead.
You can request to change the declared value of your order while shipping to meet your country’s regulations.
All models are shipped from Ukraine and may be considered as imports while shipping to your country.
VAT is not included in the price.
Taxes
All payments (manual and automated) are getting verified by Stripe (payment processor) to secure the transactions.
All manual invoices should be paid with a credit or debit card within 5 business days after receiving them. All manual invoices include a link to the payment page.
For the custom orders, you will be sent with the manual invoice.
Customer Protection
In the case of delays in transit, longer processing time, missing items, or any other questions about your orders, please, email us at evgen [at] flightpoint.co
We’ll do everything possible to provide the best experience for you.
Returns & Refunds
If you are not satisfied with the product you’ve got, please, contact us to discuss the best option to supply a replacement.
You may be asked to ship the product back to us and such shipping is usually covered by the buyer. Some custom terms may apply for each particular case.
Pre-order payments may be returned in case the seller (Flight Point) can’t supply the ordered product in the previously agreed term. No charges apply in this case.
A pre-order deposit should be considered non-refundable in case a buyer requests to cancel the order after 5 business days of it being placed. If canceled within 5 days after the order is placed, you’ll get a 100% refund, no questions asked.
Contact Us
We love You very much and are thankful for your support while purchasing from us.
In case you’ll have any questions about your order, some specific requests, would like to share your feedback, or having issues with the items you purchased, please contact us evgen [at] flightpoint.co right away.
