Learn more about how your orders will be handled 😉
Worldwide Free Shipping
Shopping with FlightPoint, you get Free Shipping to your door or delivery office in any part of the world. This works for all orders placed on the website.
The common delivery times vary from 7 – 20 days. You will also receive a tracking number to follow your delivery progress via our built-in tracking system or any other system of your choice.
For more specific information regarding delivery times to your country, please visit this page.
Shopping From Ukraine?
FlightPoint is based in Ukraine.
If you would like to purchase some of our products in Ukraine, please contact us directly.
You will get the best deal with domestic shipping via Nova Poshta, cash-on-delivery payment, etc.
Payments
When placing orders with FlightPoint, you can check out online using your credit card.
We use Stripe Checkout to make sure that your transactions are secure.
This way, you can pay via Visa, MasterCard, AMEX, JCB, Discover, and many more.
If you wish to pay via PayPal or Direct Bank Transfer, please contact us for assistance.
Order Processing Time
The common processing time for orders placed through the website is 1-4 days.
For pre-order and backorder items, please refer to the specific lead time indicated for each product.
As soon as your order ships, you will receive a tracking number via email along with a confirmation that your order is completed.
Taxes
If you wish to set a certain value for your parcel to meet your country’s import tax rules, please leave a comment to your order on checkout.
All our balsa kits will ship from Ukraine.
The shipping origin for the composite models varies, so please contact us for details for your desired model.
Parcels shipped by FlightPoint may be entitled to customs fees upon entering your country.
Please, consider this while placing your orders
VAT is not included in the price.
Customer Protection
In the case of delays in transit, longer processing time, missing items, or any other questions about your orders, please, email us at evgen [at] flightpoint.co
We’ll do everything possible to provide the best experience for you.
Returns & Refunds
If you are not satisfied with the product you’ve got, please, contact us to find the best solution to your issue.
You may be asked to ship the product back to us and such shipping is usually covered by the buyer.
Some custom terms may apply for each particular case.
Pre-order payments may be returned in case the seller (FlightPoint) can’t supply the ordered product in the previously agreed term.
No charges apply in this case.
A fractional pre-order deposit (if placed) should be considered non-refundable in case a buyer requests to cancel the order after 5 business days of it being placed.
You’ll get a 100% refund, no questions asked, if a pre-order cancellation request is sent within the first 5 calendar days after placing your order.
Clearance and B-Grade items are sold as is and do not qualify for returns.
Refunds for Clearance and B-Grade items are provided only in case the parcel is lost in transit.
Contact Us
We appreciate you choosing FlightPoint.
And thank you for your support and trust while purchasing from us.
In case you’ll have any questions about your order, custom requests, feedback, or issues with the items you purchased, please contact us evgen [at] flightpoint.co right away.
